Healthcare Answering Service Providers Are Flouting SMS Privacy Laws
One of the best features offered by healthcare answering service providers is the SMS facility. Off late, a lot of them have been found violating federal privacy laws. HIPPA is the governing privacy law that has been formed and brought into practice to protect patients’ medical records. Even though there have been no major consequences or troubles, flouting federal privacy laws could result in high fines for the service providers.It is the responsibility of the telephone answering services’ company to ensure that all the patient data that is coming to them, is absolutely safe. There should be no leak or sharing of this information. The healthcare answering service provider must add security features for all their service functions. It will be instrumental in curbing privacy law violations and will add to the credibility of the call center.
Secure SMS Delivery with OnPage
Secure messaging is an important feature that will make patients as well as the medical centers more confident about sharing the data with the niche call centers. OnPage provides assured secure messaging that meets all security requirements and is HIPAA compliant. It offers virtual pager application with full audit control and a two way messaging feature. It has features like delivery and read notifications for all messages. Delivery confirmation notification is sent after each message is successfully delivered.
As of now, it is an efficient way of tackling violations of SMS privacy laws and protecting the confidentiality of patient’s medical data. Organization should look at more options like this to add necessary security features. Overall, healthcare answering service provides multiple benefits to doctors. It ensures that they do not miss a single call, even when they are busy attending patients or taking a little rest. For patients, it implies 24X7 availability of doctors. A few privacy laws must be enforced, and it is one of best ways of managing doctor-patient communication.
